Return & Refund Policy

Your satisfaction matters to us. Please read our policy below before initiating a return.

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📅 Return Window

We accept returns within 30 days of delivery. Requests made after this period will not be eligible for a return or refund.

✅ Item Condition

To be eligible for a return, items must be unused and in their original condition, including all original packaging and tags where applicable.

🚫 Non-Returnable Items

Certain items are not eligible for returns, including:

• Clearance or final sale items
• Hygiene-related products
• Any item that has been used or damaged by the customer

💰 Refund Process

Once we receive your returned item, it will be inspected before a refund is issued. If approved, your refund will be processed to your original payment method. You will be notified by email once the refund has been applied.

🚚 Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect. In those cases, please contact us and we will make it right.

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✉️ How to Start a Return

Before sending any item back, please contact us first at kscommercecanada@gmail.com. Include your order number and reason for return, and we'll guide you through the next steps.

Thank you for shopping with KS Commerce. We appreciate your trust and are here to help if anything isn't right.